FAQs
If you don't find your question on the list feel free to email us at hello@renude.co
Renude is an online service that provides 1-1 skincare advice. It gives access to licensed aestheticians, AI-generated skin analysis and personalised skincare routine recommendations depending on your skin type, goals and budget. You have ongoing unlimited access to your aesthetician to answer any questions you might have.
To join Renude, complete our 2 minute questionnaire to create your skin profile. You will then be prompted to sign up to create an account. Once you have signed up, you will be able to choose from a video call or photo upload for your first skin consultation with your personal skincare expert. Once your expert has created your routine, you can join our membership to see this in full and receive ongoing advice from your Renude aesthetician.
We launched Renude as a membership because we believe that the best results happen when you commit to your skin. With regular expert support, you can be safe in the knowledge you are always doing the best for your skin as it changes over time. Your membership means you'll have unlimited access to the expertise of our aestheticians at no additional cost. We know that skin flare ups can happen at any time so questions can be asked and answered at the time they happen.
Just top up your Renude account with £20 every 3 months. This is redeemable against the cost of any skin care purchase you make with us. You can cancel at any time.
£20 every three months. The £20 can be used against any purchases you make with Renude
The membership is charged quarterly as we suggest checking in with an aesthetician every three months - whether it's a phone call or photo upload - it's important we review the skin to ensure the routine provided is suitable, effective or needs to evolve as your skin changes with the natural skin cycle.
The average skin cycle is around 6 weeks (4-8 depending on age), so each season your skin undergoes two skin cycles, which is enough time to see the full benefit of a new routine and the perfect time to check in with your expert to review progress.
The changes in season can also be a good time to tweak your routine. Checking in with your aesthetician every 8-12 weeks allows you to know you are always on track based on where your skin is right now, and how your external environment is contributing to your skincare needs.
£20 is added to your account every three months as credit to use towards any product purchases made through the platform. When you place an order, any credit in your account will be automatically debited from the total to be paid.
As a member, you'll earn £1 for every £10 you spend on skin care products sold on the Renude website. This will be automatically added to your account whenever you make a purchase ready to be used next time you checkout
You can cancel your membership any time. To do this, you need to log into your dashboard, and click on membership in the drop down menu of your account. You can manage your membership here.
Once you cancel, you will lose access to expert messaging and your messaging history. You will also lose access to Renude's member credit programme, so you will no longer be able to redeem credit nor earn credit on purchases. You will still have access to your routine and expert notes, and will still be able to make purchases through your dashboard after you have cancelled the membership.
Unfortunately we don't currently offer the option to pause your membership, but this is something we are looking into. To pause the membership, you would need to go through the cancellation process and then reinstate your membership once you're ready to.
We offer a risk free guarantee for all new customers. If you decide to become a member after your consultation but change your mind within 48 hours of starting your membership we'll refund your money, no questions asked.
An aesthetician is a skin care professional who specialises in maintaining and improving the health and appearance of the skin. Renude's aestheticians are clinically trained, each with over 10 years of experience in the industry. In clinic, they are performing aesthetic treatments such as laser, peels and microneedling, alongside recommending skincare.
Our Renude aestheticians are some of the UK's top skincare professionals, having worked in prestigious skin clinics alongside famous Dermatologists on Harley Street and beyond. In their day-to-day, they recommend skincare products whilst educating our Renudists on skin health and the hero ingredients that are driving their skincare journey. They really know their stuff - we challenge you to ask them your toughest skincare questions! A skin consultation with one of our aestheticians in clinic today, may cost you up to £150. Renude believes skincare should be accessible for everyone, which is why we offer any consultations after your first free consultation at such an affordable rate and to make sure you reap the benefits of every penny you spend.
We currently assign your licensed skincare expert based on availability. We work with a range of clinical aestheticians, who are still regularly performing treatments in clinic, so are with us on a part-time basis. We want to provide the most convenient service to you so assign based on who will be available soonest
Yes, where possible, we will try to keep you booked in with the same aesthethcian so they can be with you throughout your skincare journey with Renude
We have two options for checking-in with your expert:
One option to check in is via a video call, which we always recommend for your first check-in. This is typically 20 minutes and allows you to meet your expert, ask any questions, and to do a deep dive into your skin history. Your first video call is free with your membership, and any subsequent video calls are charged at £15 for members. Your card details will be asked for when you book your video call - this is to ensure we can book the aesthetician’s time.
The other option is to check in via photo. This would involve uploading 3x make-up free skin selfies for your expert to review, alongside answering a short questionnaire about your skin and your experiences with any products you have been using to date (if this is a follow-up check in). Your card payment details are only asked for to unlock your personalised skincare routine. Photo check-ins are included in the seasonal membership.
The first video check in is free as part of your membership - thereafter - they are £15 for members.
Photo check-ins are included in the membership so are free for members.
The consultation is online on a video call so it can take place anywhere you wish, providing you have a decent Wifi connection! It normally takes 20 minutes so somewhere quiet with good light is helpful. We use a video provider called Whereby - there is nothing to download, you just need to meet at the link provided. We recommend taking the video call on a laptop and using a Chrome browser where possible to minimise any technical difficulties.
Find somewhere quiet, with good (preferably natural) light. If you can, it would be great if you could be make up free so we can get a good look at your skin during the call
The consultation is 20 minutes long. Depending on your concerns, your aesthetician will discuss your quiz answers, your existing skincare routine, the issues you might be having with your skin or your skincare products. They may also discuss your lifestyle, diet and envitonment to ascertain whether these may be affecting your skin.
If you are a few minutes late, that's ok, your aesthetician will wait for 10 minutes. If you aren't on the call 10 minutes after the start time, this will be treated as a missed appointment. Calls can run back to back, so being late may impact the length of time available for your call.
It's really easy to contact your aestheitician as a member through our direct messaging function. You just need to login to your dashboard and you can message your aesthetician for any ongoing advice. They will reply as soon as they can. The advice is unlimited as we want to ensure all your concerns are covered! If you have not yet become a member and have a query, you can email this to hello@renude.co.
We need you to upload images before having a video consultation to ensure we have time to review your skin properly before the consultation. The quality of the video isn't to the standard we'd like to get a proper look at your skin. To ensure you receive the best service possible from Renude, we prefer to see images of your skin as well as having a video consultation where discussion of your skin concerns and goals are the main objective of the call.
Just drop us a line at hello@renude.co and we'll try and sort out the issue asap.
You don't need to download anything, just meet your aesthetician at the link provided. To join the call, we prefer you use a computer if you have one and using the Chrome browser to minimise any technical difficulties.
All Renude products are RRP matched or less, you'll only every pay market price. With our members-only loyalty scheme you'll even earn back everytime you spend giving you money off on your next purchase.
We currently only ship to the UK only. We are working on expanding our international distribution.
Standard shipping is free on all orders over £30 (excluding any credit.) For orders £30 and under, we charge a £3.50 delivery fee for Standard shipping 2-4 working days), and £5.50 for priority shipping (24H tracked.) This excludes weekends.
£30 is our minimum threshold for shipping threshold. This is £30 after your credit has been applied!
Our warehouse partner processes orders before 12pm, Monday - Friday. If we receive your order before 12pm Monday-Friday, this will be processed and shipped on the same day. If we receive this after 12pm, it will be processed and shipped on the next working day.
For orders shipped via standard shipping, this should take 2-4 days to arrive with you. For orders shipped via priority shipping, this is sent on a 24H tracked service to arrive the next working day.
You will be notified by email once your order has been despatched and be provided with the information to track your order.
Please email us at hello@renude.co and we will resolve asap
To cancel your order, email us at hello@renude.co as soon as possible. If we have already despatched the order, we will not be able to cancel this and you will need to follow our returns process. If we haven't yet despatched your order, we can cancel this and refund the cost of the items to you.
If you have any issues with your order, please contact us directly at hello@renude.co with your order number in the subject line, and we will work to resolve this for you.
If you receive an item, and you no longer want it, we can accept returns for products which have not been opened if notified within 14 days of receipt. Please send an email to hello@renude.co with your order number in the subject line and we will provide further information on how to return the product to us.
This will vary depending on the active ingredients, the product types and the results you are looking for in the skin. Some ingredients that work on the surface will show results very quickly, whereas those targeting deeper concerns (wrinkles, pigmentation), will take up to 12 weeks to see the full benefit.
The visible part of your skin takes around 4-8 weeks to regenerate (depending on your age), so as a rough guide you should expect to see results of a new regime after 8-16 weeks (2 skin cycles) - although many see benefits much sooner!
Active ingredients are skincare ingredients which have a specific acti