Renude wins CEW Digital Innovation Award 2025

This month, Renude was presented the prestigious CEW Digital Innovation Award for its latest innovation, AI Skin Chat. 

 AI Skin Chat is available for brands and retailers to license, to provide specialist customer service to their skincare customers. An easy-to-install, customisable website plug-in, trained in your skincare products and brand tone of voice - your new AI agent uses a verified knowledge base of over 4 million data points, developed by dermatologists, aestheticians and formulation chemists, to provide expert-level guidance to your customers. 

The experience delivers high trust, resulting in significant e-commerce results. Partners have seen conversion rates of up to 16% for those engaging with the chat, in addition to 42-106% increase in Average Order Value (AOV). The result is up to 8% incremental revenue, month on month, from the get go. All the while collecting valuable first party data, reducing customer service backlogs and improving lifetime value and retention. 

 The CEW Digital Innovation award, was created to celebrate the most significant digital innovation launched on to the beauty and skincare market this year. The judging panel included leading beauty industry experts; Alex Scolding, Director of Beauty at Debenhams, Deborah Holloway, Head of Digital at Charlotte Tilbury, Victor Gibson, Senior Commerce Leader at Lumene, George Cosloett, Innovation Director at Boots Media Group, Luca Rovere, Advocacy and Influencer Director at L’Oreal, Christina Rampo at Alliance Healthcare and Jonny Grubin, Founder and CEO at SoPost. 

 Jonny Grubin presented the award at the Achievers dinner, held at the Rosewood hotel on the 2nd December, and shared the reason the judging panel chose Renude as the winner:

“Renude’s pioneering AI Skin Chat is an expert AI skin consultant, scaled to every customer and transforming beauty e-commerce – delivering personalised, expert skincare advice in real time, built by dermatologists, aestheticians, chemists, and data scientists.

Backed by more than 70 years of clinical expertise and 4 million data points, Renude’s AI Skin Chat analyses photos, reviews routines, and answers complex skincare questions, offering advice that’s not just tailored, but truly expert. It’s like having your own professional skin consultant, anytime, anywhere.
The team from SoPost and their panel of industry experts felt that Renude is setting a new benchmark for digital beauty, trusted advice, and customer empowerment, making them deserving of this recognition”

Other award winners during the evening included Ruby Hammer MBE, Anna Ohlsson-Baskerville (Unilever Ventures), Andy Lightfoot (CEO, SpaceNK), Anabel Kindersley (Founder, Neals Yard), Daisy Kelly (Founder, Glow for it), Ajay Sethi (CEO, Tweezerman), Jamie Genevieve (Founder, VIEVE) and James Read (Founder, Self Glow by James Read).

If you’re planning your 2026 strategy and looking for a solution to delight your e-commerce skincare customers and create real commercial results, book a demo here.